Last updated: October 17, 2026

At TheSynergyDeals, we want you to be happy with your order. This policy explains when we accept returns and how refunds, replacements, and cancellations work. TheSynergyDeals is owned and operated by MercuryGoods, LLC.

Policy at a Glance

• You have 30 days from delivery to report a wrong, damaged, defective, or expired item.
• We do not accept returns for change of mind.
• Opened items cannot be returned unless they have a product problem.
• Please contact us before sending anything back.
• If the problem is our error, we cover the cost of return shipping.
• Orders can be cancelled before they ship.

Eligible Returns

We accept returns and make it right when:

• You received the wrong item
• Your item arrived damaged or defective
• Your item was past its expiration date when it arrived

You must contact us within 30 days of the delivery date. Because many of our products are health care, vitamin, and personal care items, we cannot accept opened items unless the problem is one of those listed above.

Non-Returnable Items

For health and safety reasons, the following generally cannot be returned:

• Change of mind. This includes ordering an item by mistake, no longer needing it, finding it cheaper elsewhere, or deciding you do not want it. Please review the product details carefully before you buy.
• Opened or used items that do not have a product problem
• Products with a broken or removed safety seal, unless they arrived that way
• Intimate or sanitary products
• Gift cards
• Items marked as final sale or non-returnable at the time of purchase
• Items reported more than 30 days after delivery
• Items damaged after delivery because of misuse or improper storage
• Returns sent to us without contacting us first

We reserve the right to decline a return that does not meet the conditions of this policy.

Damaged, Defective, Incorrect, or Expired Items

If your order arrives damaged, defective, incorrect, or past its expiration date, please contact us as soon as possible with your order number and a description of the problem. Please send photos of the product, its packaging, and the shipping box if you can. Do not throw away the product or its packaging until we have reviewed your request.

How to Request a Return

1. Contact us. Email info@thesynergydeals.com or use our Contact page. Include your order number, a description of the problem, and photos.
2. Wait for approval. We will review your request and reply with approval and any instructions.
3. Ship the item. Pack it securely in its original packaging and send it to the address below. We do not provide prepaid return labels, so please arrange the shipping yourself and keep your tracking number.

Return address:
MercuryGoods, LLC (TheSynergyDeals Returns)
5202 Reedy Ridge RD
Charlotte, NC 28215

Please do not send your purchase back to the manufacturer. We recommend a trackable shipping service, since we cannot be responsible for packages lost in transit.

Refund or Replacement

For an approved return, you may choose a refund or a replacement. Replacements depend on stock availability. If we cannot send a replacement, we will refund you.

Return Shipping Costs

When the problem is our error (wrong, damaged, defective, or expired item), we will reimburse the reasonable cost of return shipping once your return is approved. Please keep your shipping receipt and tracking number. Because we do not accept change-of-mind returns, no return shipping applies to those orders.

Inspection and Refunds

When we receive your return, we will inspect it and email you to confirm that it arrived and whether your request is approved. Approved refunds are issued to your original method of payment. Your bank or card company may need additional time to post the refund to your account.

Shipping charges, if any, are not refundable unless the return is the result of our error or the item arrived damaged or defective.

Late or Missing Refunds

If we confirmed your refund but you do not see it yet:

1. Check your bank or payment account again.
2. Contact your card company or payment provider, since posting times vary.
3. Contact your bank, as it may need additional processing time.

If you have done all of this and still have not received your refund, please email us.

Sale and Promotional Items

Unless an item is marked final sale, products bought on sale or with a discount follow the same policy. Refunds are based on the amount you actually paid after discounts. If a promotion required a minimum order or a multi-item purchase, returning part of the order may change the discount and the refund amount.

Order Cancellations

You can cancel an order before it ships. Please contact us as soon as possible at info@thesynergydeals.com with your order number. Once an order has shipped, it can no longer be cancelled, and the return rules above apply.

Contact Us

Questions about a return, refund, cancellation, or order? Email us at info@thesynergydeals.com or use our Contact page, and include your order number so we can help you quickly.